Quality Tools

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Family Vacations and Quality Function Deployment – A Case Study in the Application of QFD

Many people who have heard of QFD (Quality Function Deployment) would like to understand more about this powerful tool. This article/case study serves as an introduction to the basics and provides a simple example application of QFD. Later, you can build on this according to your needs. Below is an empty first house of quality …

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Kano's Model image C

Kano’s Model Case Study Based on the Cruise Line Industry

Introduction Recently, I had the opportunity to take my family on a Royal Caribbean® cruise for our summer vacation. We had cruised in the past with Disney®, which led to an inevitable comparison of the quality of the two cruise lines. While on the Royal Caribbean cruise, I realized that the dichotomy between Disney and …

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