Many people who have heard of QFD (Quality Function Deployment) would like to understand more about this powerful tool. This article/case study serves as an introduction to the basics and provides a simple example application of QFD. Later, you can build on this according to your needs. Below is an empty first house of quality […]
I was suspended approximately 200 feet above a ravine when the thought occurred to me. Had the engineer(s) of the Gondola lift that my family and I were currently occupying used Failure Mode and Effects Analysis (FMEA) when designing the lift? What is Failure Mode and Effects Analysis (FMEA)? FMEA is a simple tool used
Introduction to FMEA on a Ski Resort Gondola Lift Read More »
Thinking about rolling out a Design for Lean Six Sigma program to your product development organization? Not sure where to start or how to help ensure a successful deployment? A recently published book may give you insight into a successful Design for Lean Six Sigma deployment. Titled Lessons Learned from an Unconventional Design for Lean Six
Design For Six Sigma Deployment Book Read More »
Introduction Recently, I had the opportunity to take my family on a Royal Caribbean® cruise for our summer vacation. We had cruised in the past with Disney®, which led to an inevitable comparison of the quality of the two cruise lines. While on the Royal Caribbean cruise, I realized that the dichotomy between Disney and
Kano’s Model Case Study Based on the Cruise Line Industry Read More »